Returns & exchanges
Since we produce in small runs, we try to make sizing clear before you buy, but sometimes a fit's just off. Here's how to send it back or swap it.
- 30 day period
- Since the day of delivery
- Unworn
- Tags on, in its original state
- Postage
- Return postage is on you unless it arrived faulty
Write it here, send it in one tap
Answer three quick questions and we'll write the email for you. Order number, what you'd like, and the piece. It opens in your own mail app, ready to send.
It’s on your receipt email, four digits like 0042.
Optional. We'll tell you how many days you have left.
Your email
- To
- help@
vivase.shop - Subject
- Return
Add your order number and what you'd like to do, and it's ready to send.
Starting a return
Email us
Send your order number and what you'd like to do. One line is plenty, you don't need a reason.
We reply
Usually the same day, with the address to send it to and anything else you need to know.
Send it back
Refunds go back to the card you paid with once it lands, and take a few days to show up on your statement.
Swapping a size
Email us before you send anything back and we'll hold the size you want. Runs are small, so it can sell out while a parcel is in transit. Holding it first is the only way to be sure.
Swap it for another sizeWhat we can't take back
- Anything worn, washed or without its tags
- Clearance pieces, those are final sale
- Orders past the 30 day period
Start a return
Send your order number and we'll take it from there.
London, Ontario: answered by the person who packed it.