FAQs
For other inquiries email us.
When does my return window end?
You have 30 days from the day it arrives.
Everything else
- How long does shipping take?
- Orders leave London, Ontario within two business days. Depending on your address
The longer answers
- Shipping
Everything ships out of Toronto, Ontario. Here's how long it takes, what it costs, and what to do if a parcel goes quiet.
- Returns & exchanges
Since we produce in small runs, we try to make sizing clear before you buy, but sometimes a fit's just off. Here's how to send it back or swap it.
- Size guide
Fit varies by piece, a boxy zip-up and a relaxed tee won't size the same way. Check the measurements on each product page before you order, since that's a more reliable read than the label alone.
- Payment & security
Card details never reach us. Checkout is handled by Stripe, who process payments for millions of businesses and are certified to do it.
- Track an order
Enter the order number from your confirmation email, along with the email address you used.
Still stuck?
Email us and we'll get back to you within a day or so.
London, Ontario: answered by the person who packed it.
Small runs mean small problems. Ask, and we'll sort it out.