Privacy policy
Last updated: June 13, 2025
At Vivase, your privacy and trust are incredibly important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop at vivase.shop, interact with our brand, or use any of our services (collectively, the “Services”). Whether you're browsing, making a purchase, or simply reaching out to us — this policy is here to show you exactly how we handle your data with care.
When we say “we”, “our”, or “us”, we’re talking about Vivase. And when we say “you”, we mean anyone using our Services — whether you’re a customer, a visitor, or just exploring our site.
We encourage you to read this Privacy Policy so you feel confident about how your information is treated. By using our Services, you’re agreeing to the terms outlined here. If you ever have questions or concerns, we’re here to help.
Changes to This Privacy Policy
We’re always working to improve your experience and stay aligned with privacy standards. As a result, this Privacy Policy may be updated from time to time — for example, to reflect changes in our practices, services, or legal requirements.
Whenever we make changes, we’ll update the “Last updated” date at the top of this page and clearly post the revised version right here on our site. If the law requires us to notify you directly, we’ll do that too.
Your continued use of our Services means you’re comfortable with the latest version of the policy — but don’t worry, we’ll always keep things clear and transparent.
How We Collect and Use Your Personal Information
We collect personal information to help us deliver the best possible experience when you shop with us, visit our site, or interact with our brand. The type of information we gather — and how we use it — depends on how you engage with us.
In general, we use your information to:
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Process and fulfill your orders
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Improve your experience with our website and services
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Communicate with you (about your account, orders, or support needs)
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Keep our site secure and prevent fraud
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Meet legal and business obligations
We’ll never collect more than we need, and we’ll always handle your information with care.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
When you use our Services, you may share some details with us — and we use them only to serve you better. This includes:
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Contact info: name, email, phone number, shipping and billing address
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Order info: items you’ve purchased, shipping preferences, payment confirmation
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Account info: usernames, passwords, and security questions (for account protection)
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Support messages: details you share when reaching out for help or feedback
You can always choose not to share certain details — but that may limit some features (like creating an account or placing an order).
Information We Collect about Your Usage
When you visit or interact with our Site and Services, we may automatically gather certain information about how you use and navigate them. This includes things like:
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The device and browser you’re using
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Your IP address and network connection details
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Which pages you visit and how you interact with them
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How you open or click on emails or ads
To do this, we use technologies such as cookies, pixels, and similar tools (collectively, “Cookies”). These help us improve your experience by making our Site work better and more personally for you.
Information We Obtain from Trusted Partners
Sometimes, we also receive information about you from trusted third parties who support our business, including:
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Companies that help run our Site and Services
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Payment processors who handle your payment details securely to fulfill your orders
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Advertising and analytics partners who help us understand how to make our marketing more relevant
Any data we receive from these partners is treated with the same care and protection described in this Privacy Policy.
How We Use Your Personal Information
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Your personal information helps us provide and improve our Services in several important ways:
Delivering Products and Services:
We use your information to process payments, ship your orders, manage your account, and send important updates about your purchases, returns, or exchanges. We may also partner with Shopify to enhance your shopping experience — you can find more about their data practices in Shopify’s Privacy Policy.Marketing and Advertising:
With your consent, we may send you marketing emails, texts, or mail about our latest products and offers. We also tailor ads on our Site and elsewhere to better suit your interests.Security and Fraud Prevention:
We’re committed to keeping your account and data safe. We use your information to detect and prevent fraudulent or malicious activities. Please protect your account credentials and contact us immediately if you suspect any unauthorized access.Customer Support and Improvement:
Your information helps us respond quickly to your inquiries and improve our Services over time, ensuring you get the best possible experience.
Cookies
We use cookies to make your experience on our Site smooth, personalized, and efficient. Cookies help us remember your preferences and actions, understand how you interact with our Services, and improve overall performance.
Sometimes, trusted third-party partners and service providers also use cookies on our Site to help tailor the products, services, and advertisements you see—both here and on other websites.
Most browsers accept cookies automatically, but if you prefer, you can adjust your browser settings to block or delete them. Just keep in mind that disabling cookies might affect how some parts of our Site work, and certain features may not function properly or be available.
Also, blocking cookies won’t necessarily stop us from sharing some information with our advertising partners, as described elsewhere in this Privacy Policy.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
Third Party Websites and Links
Our Site may include links to other websites or online platforms operated by third parties. When you click on these links, you’ll be leaving our Site and visiting sites we don’t control. We encourage you to review their privacy policies and terms before sharing any personal information.
While we strive to link only to trustworthy sites, we cannot guarantee their privacy or security practices, nor do we take responsibility for the content, accuracy, or reliability of those external sites.
Please also remember that any information you share publicly—such as on social media or other third-party platforms—may be visible to others and used according to those platforms’ own policies, not ours.
Our linking to these sites does not imply endorsement or affiliation unless we clearly state otherwise.
Children's Data
Our Services are designed for users aged 16 and older, and we do not knowingly collect personal information from children under this age.
If you are a parent or guardian and believe that your child has shared personal information with us, please contact us using the details below. We will promptly work with you to delete that information.
As of the effective date of this Privacy Policy, we do not knowingly share or sell personal information of anyone under 16, in compliance with applicable laws.
Security and Retention of Your Information
We take the security of your personal information very seriously and use industry-standard measures to protect it. However, no system is completely foolproof, and while we strive to safeguard your data, we cannot guarantee absolute security—especially during transmission over the internet. For this reason, we encourage you to avoid sending sensitive or confidential information through unsecured channels.
Regarding data retention, we keep your personal information only as long as necessary to provide our Services, manage your account, comply with legal requirements, resolve disputes, and enforce our agreements and policies. Once your information is no longer needed, we take steps to securely delete or anonymize it.
Depending on your location, you may have certain rights regarding your personal information. While these rights can vary and sometimes have legal exceptions, we are committed to helping you exercise them wherever possible. Here are some of the rights you may have:
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Right to Access / Know: You can request to see the personal information we hold about you, including how we use and share it.
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Right to Delete: You may ask us to delete your personal information where permitted by law.
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Right to Correct: You can request corrections if any of your personal information is inaccurate or incomplete.
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Right of Portability: In some cases, you may ask for a copy of your information or request that we transfer it to another service provider.
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Restriction of Processing: You have the right to ask us to limit how we process your personal data in certain situations.
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Withdrawal of Consent: If our processing is based on your consent, you can withdraw it at any time.
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Right to Appeal: If we decline your request, you may appeal by contacting us directly.
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Managing Communication Preferences: We may send promotional emails, but you can opt out anytime by clicking unsubscribe. Even if you opt out, we will still send important non-promotional emails related to your account or orders.
To exercise any of these rights, please visit the appropriate section on our Site or contact us using the details below. We’re here to assist you.
We respect your right to exercise any of these rights without fear of discrimination or negative consequences. To protect your privacy and security, we may ask you to verify your identity—such as by providing your email address or account details—before processing your request.
If you choose to authorize someone else to act on your behalf, that person must provide proof of your authorization. We may also ask you directly to confirm your identity to ensure your information is protected.
Rest assured, we will handle your requests promptly and in accordance with all applicable laws.
Complaints
If you have any concerns or complaints about how we handle your personal information, please don’t hesitate to contact us using the details provided below.
If you’re not satisfied with our response, depending on your location, you may have the right to appeal our decision by reaching out to us again or by filing a complaint with your local data protection authority.
International Users
Please be aware that to provide and manage our Services, your personal information may be transferred, stored, and processed in countries outside your place of residence. This includes processing by our staff, as well as trusted third-party service providers and partners located internationally.
For users in Europe or the UK, when we transfer personal information outside these regions, we take appropriate steps to ensure your data remains protected. This includes relying on recognized legal safeguards such as the European Commission’s Standard Contractual Clauses or equivalent agreements approved by the UK authorities, unless the destination country has been officially recognized as having adequate data protection laws.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your privacy rights, please don’t hesitate to reach out. You can contact us anytime by emailing vivasehelp@gmail.com. We’re here to help.
