HELP
Need help? Find answers to common questions below or contact our team directly.
1. You place your special-order (1 day)
- Your size is now reserved.
2. The clothes are on its way to our HQ (1-2 weeks)
- We're arranging shipments and getting everything ready
3. Shipping labels are printed for all special-orders (1-2 days)
- Your order is handed over to the carrier, and tracking info is coming soon.
4. Your order is in transit (2+ business days depending on your carrier choice)
- Tracking info is in your hands, you can track your order on our Order Tracking page and/or the carrier's website.
5. Order is successfully delivered
- You're a part of Vivase.
Currently, we do not have carrier services available outside of Canada, Spain, and select states in the USA. However, if you're located elsewhere, feel free to reach out to us, and we'll be happy to arrange exceptional international shipping.
Your order may be shipped via a carrier that hasn't been registered on our Order Tracking page yet. However, we always provide a direct carrier link along with your tracking code, so you can easily check your order status on the carrier's website if it doesn't appear on our tracking page.
If you're not completely satisfied with your order, we offer the option to return or exchange your item(s) within 7 days of receiving them. To be eligible, the item(s) must be in their original condition, unused, and unwashed, with all tags still attached. We understand that sometimes things just don’t work out, and we want to make sure you’re satisfied with your purchase. Simply reach out to us within the 7-day window, and our customer service team will guide you through the process. Please note that the customer is responsible for return shipping costs unless the item(s) are defective or incorrect.
You can pay using Apple Pay, VISA, MasterCard, American Express, Diners Club, Discover, Interac, and Google Pay. Rest assured, all transactions are processed securely, so you can shop with confidence knowing your payment information is protected.
To contact Vivase directly with your issue you have 2 options:
1. Email Us
- vivasehelp@gmail.com
2. Fill out the form
- Enter your information and issue in the form and hit send.
Make sure you review the FAQs before contacting us!
